Terms of Use for invited users
For tenants and service providers who use innoclix mm through access provided by their landlord, property management or client. Last updated: September 2026.
Note
This English version is provided for convenience only. Only the German version of these Terms of Use is legally binding.
§ 1 Scope
(1) These Terms of Use apply to the use of the innoclix mm platform (mm.innoclix.de, the “Platform”) by persons for whom a customer of DLC Ingenieurs- & Planungsgesellschaft mbH, Bergstraße 4, 63863 Eschau, Germany (the “Provider”), has set up access – in particular tenants as well as caretakers, trade and specialist companies (“Users”).
(2) The “Customer” is the party that commissioned the Platform from the Provider, usually your landlord, the property management or your client. The contractual relationship between Provider and Customer is governed by the General Terms and Conditions and is separate from these Terms of Use.
§ 2 Access and costs
(1) Use is free of charge for Users.
(2) Access is set up by the Customer. You sign in with a one-time code sent to the email address on file. There is no claim against the Provider to have an account set up or maintained.
(3) Access ends when the Customer ends it (e.g. at the end of the tenancy or assignment) or when the contract between Customer and Provider ends.
§ 3 Defect reports and tenancy
(1) Tenants can use the Platform to report defects in their flat or the building, answer questions and arrange appointments. Reports are forwarded to the Customer or the service providers it has engaged.
(2) The Platform is a communication channel between you and your landlord or property management. Your rights and obligations under your tenancy agreement and the law remain unaffected; your landlord is your contact for these. The Provider is not a party to the tenancy agreement and does not decide on the remedy of defects.
(3) Appointments arranged via the Platform are agreed between you, the Customer and the service providers engaged.
§ 4 Emergencies
The Platform is not monitored around the clock. If there is danger to life and limb, call the emergency number 112 immediately. In case of a gas smell, burst pipe or other urgent damage, contact the relevant emergency services or the emergency number of your property management shown in the Platform directly.
§ 5 AI assistant
(1) An AI assistant supports the recording of reports by asking questions and creating a structured report from your information.
(2) The assistant’s results may be incomplete or incorrect. They are reviewed by the property management or the responsible staff and can be corrected. Decisions on your requests are made by people, not by the assistant.
§ 6 Obligations of Users
(1) Please provide truthful information and only upload photos, videos and documents needed to handle the case. Make sure no other people are recognisable unless they have consented.
(2) In particular, unlawful or offensive content, content infringing the rights of others, malware and attempts to circumvent security mechanisms or access other people’s data are prohibited.
(3) Protect your email account against unauthorised access and do not share sign-in codes.
(4) Service providers use contact details and other information about tenants solely to complete the respective assignment and treat them confidentially.
§ 7 Uploaded content
(1) By uploading, you grant the Provider and the Customer the simple right, limited to the respective case, to store, display and share the content with those involved in the case for processing.
(2) Photos are automatically resized when uploaded; embedded metadata such as location (GPS) is removed.
§ 8 Data protection
The Customer (e.g. your landlord or property management) is the controller under data protection law for the processing of your personal data in the Platform. The Provider processes the data on its behalf on servers in Germany (Art. 28 GDPR). You can obtain information on data processing and your rights from the Customer; requests received by the Provider are forwarded to the Customer.
§ 9 Availability
The Provider strives to keep the Platform available with as few interruptions as possible. Maintenance, further development and technical disruptions may temporarily restrict use.
§ 10 Liability
(1) The Provider is liable without limitation for intent and gross negligence, for injury to life, body or health and under the German Product Liability Act.
(2) In the case of slight negligence, the Provider is only liable for breach of an essential obligation whose fulfilment makes the proper use of the Platform possible in the first place and on whose observance you may regularly rely; in this case, liability is limited to foreseeable damage that typically occurs.
(3) Otherwise, the Provider’s liability is excluded. Claims arising from the tenancy are directed solely against your landlord.
§ 11 Suspension
In the event of violations of these Terms of Use, access may be suspended temporarily or permanently. The Customer will be informed.
§ 12 Changes
The Provider may change these Terms of Use with effect for the future, for example when the Platform is developed further or the legal situation changes. You will be informed of material changes in good time before they take effect by email or in the Platform. If you do not agree with a change, you can stop using the Platform at any time.
§ 13 Final provisions
(1) The law of the Federal Republic of Germany applies. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of the state of their habitual residence.
(2) The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
(3) Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.